Social Media Platforms - Which Ones to Use

Why post on Social Media?  To create visibility and awareness about you, your products, and/or services.

Which platforms should I use?  It depends on your target market and demographics.  In order to know where to post, you have to know who your best clients are.  Who can use your products or services?  And don’t say anybody, everybody, anyone, everyone, because not all those folks have money to buy your products or services even if they could/should use it.  So, think in terms of age group, locale, industry, income, interests, etc.  The better you can narrow this down, the better you will know which platform to use for Social Media.

Let’s look at the major ones – Facebook, Twitter, LinkedIn, YouTube, Instagram, Pinterest, and Snapchat.

According to a recent report by http://www.pewinternet.org, Facebook is still the leader with 68% of Americans having Facebook accounts.   74% of those with Facebook accounts say they check their accounts at least once per day.  51% say they check their accounts more than twice per day.

While not a traditional social media platform, YouTube is used by 73% of U.S. adults and 98% are 18 – 24 year olds.

For younger adults 18 to 24, Instagram is viewed as the platform of choice with 71% and 45% using Twitter.  And for this age group 78% use Snapchat.

Pinterest is substantially more popular with women at 41% and men at 16%.

LinkedIn remains popular with college students and high-income households at 50%.

The bottom line is seven of 10 Americans use some form of social media.  Defining your target market for your products and services will determine where to focus your social media efforts. 

Below are two sites with a more in depth look at the numbers/reports.

Reference:  http://www.pewinternet.org/2018/03/01/social-media-use-in-2018/

Fact Sheet from 2017 on Social Media use: http://www.pewinternet.org/fact-sheet/social-media/

My questions when determining which platforms to use:  Which ones do you currently use?  You’re probably interacting with friends and like-minded people already, so it makes it easier to post and manage.  If you can link other accounts to what you already use, that’s like getting a freebie.  For instance, linking Facebook to Twitter and/or Instagram to Facebook.  I say use what you can easily post to and don’t rule any out any just because the numbers may say differently.   

And/or if you’re outsourcing your social media, cover as much and as many as your budget will allow.  Personally, my favorites are Facebook (link it to Twitter), YouTube if you like to do/can and want to do videos, Instagram if you have a visual product/service, and LinkedIn to post your professional resume. 

I hope you have found this to be helpful.  Your comments are welcomed and appreciated.

Sincerely,

Annette

Painted Lady Enterprises

‘Helping You and Your Business Look Good’

Are You Easy To Do Business With?

My question comes from my recent two encounters with sales reps from almost opposite ends of the spectrum.  One that I couldn’t get enough information to make a purchase, to one I finally had to block their phone number to keep from getting their calls. 

So, comes my question of follow up and where is it not enough or too much.  I’ve used this graphic  

many times in regards to follow up, which many sales reps will admit they don’t follow up nearly enough.  But I believe with most prospects if we ask a few questions we can determine when and how often to follow up.

For Example:

• Ensure we have answered all the prospects questions and provided them with all the information they need to make a buying decision. 
• Ask when are they thinking of making a decision/purchase.    
• Ask if there is anything else you can provide to help them with their buying decision.   
• Also ask when would they like for you to follow up with them again. 

These questions give us an idea of when and how to follow up.

An effective way to keep in touch with clients is with email marketing and social media.  Email marketing and social media can be used to provide industry information and helpful hints to the client.  Most prospects and clients appreciate this type of marketing.  What most do not like is the daily bombardment of filling up their inbox with Buy, Buy, Buy – Now!  That type of tactics will have prospects and clients unsubscribing, un-liking, unfollowing, and disgruntled very quickly.  But good email marketing consists of providing helpful information about your industry with a sprinkling of special offers and sales, but the sales and offers should not be the main focus.  For most businesses, sending a monthly newsletter is a good way to remind your clients and prospects that you are there to service them when they are ready.

Here is my list of how to make yourself Easy to do business with:

1. Answer questions and be honest with the prospect
2. Provide the information they need to make a buying decision
3. Ask questions to determine parameters for them making a buying decision
4. Respect their time to do their due diligent
5. Keep in touch with periodic newsletters, social media, etc. with helpful information
6. Follow up depending on #3 and #4
7. Don’t hit and run – A No may mean, no for now or I’m not ready to buy yet.  Refer back to #5
8. Don’t be a pest with phone calls and emails especially if the prospect tells you they aren’t going to make a buying decision for 6 months to a year. 
9. Make sure they have all your contact information.  It’s part of every email signature, newsletter, etc.  Giving or sending a promotional product with your contact info is also a clever way to ensure they have your contact info nearby
10. And lastly – be truthful, reliable, and consistent in all your interactions.

What other advice would you add to this list?  Your comments and feedback are welcomed and appreciated.

Sincerely,

Annette

Painted Lady Enterprises

‘Helping My Clients and Their Business Look Good’

National Card and Letter Writing Month

April is International Customer Loyalty Month and also National Card and Letter Writing Month – What better time to send customers a Thank You card for their continued business?

People do business with people they know, like, and trust. It is five times harder to get a new client and it cost six to seven times more money, than it does to keep an existing client. Statistics say that if a business retains only 5% of their customer base, it can increase their business by 50%.
68% of all customers are lost due to perceived indifference! A customer who feels appreciated will not go elsewhere when the competition comes calling.  Repeat customers spend 67 percent more. They are your referral engine After 10 purchases, a customer has already referred up to 7 people.

Customer service = Good
Customer Loyalty = Great!

Only 3% of the postal mail is personal. Imagine going to your mailbox and there amongst the bills and junk mail is an unexpected greeting card and you open it and it’s from someone you know and the person is saying thanks, or congratulations, or you made a difference to me. Someone thought about you and followed through and sent a card.  It feels good.

Electronic mail comes and goes but hardcopy thank you notes last.  66 % of consumers surveyed indicated that business greeting cards sent to show appreciation for a purchase or a referral makes them more likely to do future business with that company.

"Even though business thank you cards offer a tangible way for companies to demonstrate customer appreciation, only 44 % of the consumers surveyed received a thank you greeting card from companies with which they do business," said Marc Wagenheim, product marketing director for Hallmark Business Expressions.

Sending cards throughout the year is a great way to increase customer loyalty.  In a previous blog I outlined how to set up Greeting Card campaigns for customer retention which will increase loyalty and referrals.  Click here to read about different types of Greeting Card campaigns and examples for various industries.

With April being International Customer Loyalty Month and National Card and Letter Writing Month, what better time to send customers a Thank You card for their continued business?
To keep relationships strong, companies need to regularly remind clients that they are important to them. They also need to remind them who they are, what they do, what services they offer, and why they are their best choice for their product or service. Busy people tend to choose the fastest solution to a problem. By keeping in touch with greeting cards, a company makes themselves stand apart from the rest of the crowd and their clients are more apt to call them the next time they need their product or service.

Tradition says greeting cards are personal. Greeting cards have a traditional feeling of warmth and sincerity; our culture maintains that greeting cards are personal and are sent from someone with whom there is a relationship. In a world of impersonal form letters and mass email, memorable greeting cards are a refreshing marketing tool that will add a personal and memorable touch to the interaction with clients. By incorporating greeting cards into a retention strategy, the message is being sent to the client that an important relationship exists.

“We must not, in trying to think about how we can make a big difference, ignore the small daily differences we can make which, over time, add up to big differences that we often cannot foresee.”
                                                                                 - Marian Wright-Edelman

I invite you to check out a simple and easy way to send greeting cards directly from your computer with just a few mouse clicks.  Pick a card, personalize it and your card will be printed, stuffed, stamped, and mailed for you.  You can set up campaigns with several cards, as mentioned above, to go out at pre-set intervals.  Log onto  www.SendingCardsMadeEZ.com and register for a gift account today.   

Your feedback and comments are welcomed and appreciated.
 
Happy Card Sending,
Annette
Painted Lady Enterprises
“Helping My Clients and Their Business Look Good”

Simple Formula for Follow Up

Last week was International Networking Week and this year’s theme for 2017 is ‘Follow Up.’

I’m sure you have heard many times - ‘The Fortune’s in the Follow Up’

Are you good at Following Up – with prospects, with clients, with people you meet at networking meetings?

Do you have a system for Follow Up?

Dr. Ivan Misner, the founder of BNI, recently *published a simple formula for follow up.   His formula covers 3 simple follow up strategies.  24/7/30  - He recommends using this formula when you meet someone at a networking meeting – could be a prospective client, a possible referral partner, etc.

So this is how it works: 

24 hours – Drop them a note within the first 24 hours.  Could be a personal handwritten note or an email.  Use whatever approach that works for you and that you will do consistently.  Let them know it was a pleasure meeting them and you hope your paths cross again.  A good system to use is SendOutCards.  Here is a link www.SendingCardsMadeEZ.com

7 Days – Within seven days, connect with them on Social Media, i.e. LinkedIn or Facebook.  Follow them on Twitter or join them on Google+. Find ways to connect and engage with them via the social media platforms you use the most. Do not do this as a way to sell to them. Do it as a way to start establishing a meaningful connection with them.

30 days – Within 30 days reach out and set up a One-2-One meeting.  If you live near each other, meet in person. If you are far away from one another, set up a meeting via Skype or Zoom or by phone.  

Here’s a script that I have found to help in getting people to want to meet with me – ‘Hi Gail, your business sounds very interesting. I would love to meet with you and learn more so that I can be a good referral source for you.”

Now, do you think Gail is going to turn me down.  No, she will be more than willing to meet because I want to learn how to be a good referral source for her.

At this meeting, find out more about what they do, and look for ways to help them in some way. Don’t make it a sales call; make it a relationship-building opportunity.  Think in terms of being a ‘farmer’ and planting seeds that are going to mature into many referral opportunities, rather being a ‘hunter’ and bagging one prospect at a time.

By Using this 24/7/30 formula to follow up, you will establish a powerful routine that will help you to make your networking efforts meaningful and successful. 

Use technology (or whatever works for you) to help remind you to follow up at the appropriate intervals. After you send the first note or e-mail, set up reminders on your phone or calendar to follow up at one week and one month out.

And one last point that I would like to add to Dr. Misner’s formula, which I think is the ‘Secret Sauce,’ is to ‘Keep in Touch’  In order to build that long-term relationship you have to ‘Keep in Touch.’  And a ‘Keep in Touch’ strategy can be as individual as you are, i.e. social media, email, phone calls, snail mail, etc.  Whatever works for you.  Just keep ‘Keep in Touch’ so that you are ‘Top of Mind’ when that person needs your services or knows someone who does.

I hope you found this information helpful.  Your comments are welcomed and appreciated. 

Happy Connecting,

Annette

Painted Lady Enterprises

'Help You and Your Business Look Good'

 *Link to Dr. Ivan Misner's article on Follow up